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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pat Visocchi

Pat Visocchi

June 30, 2025

5  out of  5
rating by Pat Visocchi
"I was so happy with the service provided by the State Farm insurance in Keene NH. I spoke with Susan and she couldn’t have been nicer and answered all my questions and certainly saved me a lot of money. Thank you to Susan and State Farm insurance."
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Zachery Beer

May 22, 2025

5  out of  5
rating by Zachery Beer
"Top notch service and management! I'm sad to leave, due to relocation outside of NH... I will not find the same quality in MA."
We responded:
"Zach, Thank you so much for your thoughtful review! We're truly grateful for your kind words about our service and management. While we're sad to see you go, we wish you all the best in your new location. If there's ever anything we can assist with in the future, please don't hesitate to reach out—we’ll always be here for you! Best wishes in Massachusetts! -Grag"
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Lanie D

April 9, 2025

5  out of  5
rating by Lanie D
"Moving from MA to NH meant I had to change everything, including the insurance company I had been with for 10 years. I was worried I wouldn’t get the same service I was able to count on for so long… After one visit with Susan at Craig Vickers office, I knew I had come to the right place. From the moment I walked in the door I was greeted with kindness from several employees. Susan walked me through the insurance process, and the cost was less than HALF of what I was paying at my other insurance company. She even scheduled an appointment to discuss life insurance to help me understand all of my options. I would recommend this team to anyone looking for top notch agents. Thank you to everyone at Craig Vickers office for helping make my transfer such a positive experience!"
We responded:
"Hi Lanie, Thank you for sharing your experience! We understand that moving and changing insurance companies can be stressful, and we're delighted to hear that Susan and our team could make the transition smoother for you. Providing top-notch service and ensuring our clients feel welcomed and supported is our priority. We appreciate your recommendation and are grateful for your trust in our office. Thanks! Craig"
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Jill Bond

March 24, 2025

5  out of  5
rating by Jill Bond
"We met with Patrick to review the insurance coverage we had through another agency. For the exact same coverage Patrick was able to reduce our payments by almost half. Patrick was easy to work with and had all our insurance policies set up in no time. I highly recommend Patrick and this office."
We responded:
"Hi Jill, Thank you so much for your kind words and for sharing your positive experience! I'm thrilled to hear that Patrick was able to help you save on your insurance while providing excellent service. We truly appreciate your recommendation. Best regards, Craig"
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Julie Carwellos

March 13, 2025

5  out of  5
rating by Julie Carwellos
"We changed our Homeowner and Auto insurance yesterday to State Farm and Patrick Shaughnessy was our agent. We were very happy with the service we received. Patrick explained everything clearly, did not attempt to "oversell", knew what our condominium association required and to whom to send the notice of coverage. Our neighbor recommended him and we're glad she did!"
We responded:
"Hi Julie, Thank you for sharing your experience! I'm pleased to hear that Patrick provided clear and helpful service, meeting all your needs without overselling. We're glad your neighbor recommended him, and we're happy to have you with us. Best regards, Craig"
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Lisa

March 6, 2025

5  out of  5
rating by Lisa
"I am so glad that I finally found an insurance company that is a great fit for me. Susan is wonderful and if I need her for any reason she always gets right back to me within 15 minutes most times. The cost of my insurance is the cheapest that I've found yet and with the State Farm beacon in my vehicle I have a great discount. I highly recommend State Farm I can't imagine finding any better or cheaper vehicle insurance"
We responded:
"Lisa, Thank you for choosing State Farm! We're thrilled to hear that Susan has provided you with excellent service and prompt responses. Our affordable rates and the State Farm beacon discount are designed to provide you with the best value. We appreciate your recommendation!"
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Tyler Deiana

February 4, 2025

5  out of  5
rating by Tyler Deiana
"This group is very professional. I started my own painting business and needed insurance to go along with it. They made it happen efficiently and answered any and all questions I had. Between my wife and I we have 2 vehicles covered and the monthly bill as affordable. Overall pleased to be a customer! Shout out to Susan N and Craig V!"
We responded:
"Tyler, Thank you for your wonderful review! I'm glad to hear that we could efficiently assist with your insurance needs for your new painting business and that you found our team professional and helpful. We appreciate your trust in us and your shout out to Susan and myself. - Craig"
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Rachel Therrien

January 23, 2025

5  out of  5
rating by Rachel Therrien
"I was recently shopping around for a new auto insurance provider that could offer not only a reasonably-priced, well-rounded policy, but also the level of customer service and attention that one hopes for when contracting with any agency or business. I’ve had negative experiences with other local agencies, but Craig Vickers’ office at State Farm did not disappoint whatsoever. Within 24 hours of my reaching out, I had met with one of their exceptional agents, Susan, over the phone, who walked me through a quote and got me set up on a policy that works best for my needs and where I am in life right now. She was patient and took her time to explain all coverage details to me, answering any questions that came up. Everyone I interacted with was incredibly personable, positive, and knowledgeable, and I feel like I’m in excellent hands moving forward. Thank you again, Susan, Craig, and team! I’m glad to be working with you all!"
We responded:
"Dear Rachel, Thank you so much for taking the time to share your experience with our office! We are thrilled to hear that you found the perfect policy and that Susan was able to provide you with the attentive and thorough service you were looking for. At Craig Vickers’ State Farm office, we strive to offer personalized and comprehensive support to all our clients, and it’s wonderful to know that we hit the mark for you. Your kind words about our team's patience, knowledge, and positivity mean a lot to us. We are delighted to have you as a part of our State Farm family and are committed to ensuring you continue to feel in excellent hands moving forward. If you ever have any further questions or need assistance, please do not hesitate to reach out. Thank you again for your trust and your glowing review. We look forward to serving you for many years to come! Best! Craig Vickers and the State Farm Team"
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Marilyn Greenwood

January 10, 2025

5  out of  5
rating by Marilyn Greenwood
"Craig Vickers Insurance is the best! I have all my other insurance through them, so when I needed a condo policy I naturally contacted them for a quote. Patrick Shaughnessy was awesome! He was very responsive and patient and answered all my questions. He got me a quote very quickly and made sure I had all the coverage I need."
We responded:
"Thank you, Marilyn, for your glowing review! We’re thrilled to hear that Patrick provided responsive, patient, and thorough service while helping with your condo policy. It’s always our goal to ensure you have the right coverage and a smooth experience. We appreciate your continued trust and are here anytime you need us. - Craig"
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Gary Mack

December 11, 2024

5  out of  5
rating by Gary Mack
"The staff at your office was very helpful. We have now signed up for auto insurance with Patrick's help. Thank you."
We responded:
"Thank you so much for your kind words, Gary! I’m so glad to hear that the team was able to assist you and that Patrick provided the help you needed to get your auto insurance set up. It means a lot to us that you chose our office, and we’re here whenever you need us. Thanks again for trusting us with your insurance needs! - Craig"
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sam cordner

December 10, 2024

5  out of  5
rating by sam cordner
"The Craig Vickers team is amazing. We just relocated from Texas. When I called them to get a quote, they contacted my State Farm agent in Texas and quickly got me the exact same coverage within minutes. They sent me the policy and insurance card immediately...the day before Thanksgiving!"
We responded:
"Thank you so much for your wonderful review, Sam! I’m thrilled to hear that the team and I were able to make your relocation process smooth and seamless, especially during a busy time like the holidays. We strive for prompt and efficient service, and we’re so glad we could meet your needs. Welcome to the area, and if there’s anything else we could do for you, don’t hesitate to reach out. Thanks again for trusting us to help you with your insurance needs! - Craig"